FAQ
When are the Sibiu BikeCity bikes available for usage?
The system is open 1st of March until 1st of December of each ear. It might be partially or completely suspended in that period as well, in order to ensure repairs or due to unfavorable weather.
Who may use the system?
The System is available to everyone that is 18 years of age or above. Minors over 14 may ride the bikes as well, but they need a pass from the city hall and the accord of their legal tutor.
What is the duration of a trip?
Sibiu BikeCity has been created whilst having trips of a maximum of 30 minutes in mind. When the trip passes 30 minutes, you are subject to increasing fees, until the bike is considered as missing and authorities might be alerted.
Can I lend someone my plan?
No. Plans are nominal and can only be used by the subscribed person.
How can I unlock a bike?
You can use any of the following 3 options: insert the Sibiu BikeCity smart card in the card reader, scan the QR code using the PBSC app or use the kiosk to receive a code which you then type using the dock’s keyboard.
How do I return a bike to the dock?
Push the bike firmly, using the front wheel, in the dedicated space of the dock until you hear a mechanical “click”. Wait for the green light to indicate that the bike has been successfully blocked. A red light indicated that the operation did not finalize properly, case in which you have to try to block it again. If the red-light issues continue, try another dock.
ATTENTION! The bike is considered as being in your possession until it is blocked back in a dock. Incorrectly blocking it can lead to further fees and other issues for the user.
Do I need a Sibiu BikeCity Smartcard to rent a bike?
No. You can use the app or the kiosk to purchase a plan and rent a bike.
Do I have to wear a safety helmet?
The law in Romania does not enforce bikers to wear helmets. Even so, we strongly encourage everyone to wear full protective gear (helmet, kneepads, arm pads), for their safety, in case of an accident.
I purchased a plan online. When can I start using the service?
You can start using the service immediately by using the PBSC app, or by unlocking a bike at any kiosk.
I tried to return a bike, but the red light flashed. Now I cannot remove the bike from the dock. What should I do?
Contact customer service at [TBA] and report the issue. The red-light signals that the bike has not been docked properly and that it is still in your responsibility until it’s either properly blocked or picked up by a Sibiu BikeCity technician.
What should I do if do not have a free dock when I return the bike?
Report the issue using the dedicated function in the app or from the kiosk. You will receive an extra 15 minutes to get to another dock and park the bike.
What should I do if there are no bicycles available at the station I am at?
Consult the website, app or terminal map to identify a station with available bikes that is nearby. The map receives live updates.
What should I do if the bicycle gets stolen or lost?
Report the theft or loss to customer service at [insert phone number]. Penalties may apply for the loss of a bike.
What should I do if I’m involved in an accident with the bike?
Report the incident to customer service and respect the legislation when it comes to reporting accidents. Remember, you are responsible for the bicycle as long as it remains in your possession, meaning until it is properly docked or picked up by a Sibiu BikeCity technician.
What should I do if the bike is broken?
Dock the bike and press the red wrench button. The bike will stay blocked and a technician will come to solve the issue. You can unblock another bike at no extra cost and continue your trip.